CASE STUDIES
Losing your phone with your money on it is scary. This feature was designed to meet customers in that panic and give them control back, with tools to report stolen devices, regain safe access to their account, and flag suspicious activity
dEVICE THEFT REPORTING
Upon request
FT had great journalism but a noisy experience. The Edit stripped it back to what mattered, a calm, curated read that respected people's time. Won App of the Day.
The EDIT
Reimagining how engineers interact with and maintain a country's power grid is no small feat. This was an omnichannel solution built in close collaboration with a range of consultancies for National Grid.
Mesh ai
Upon request
Lendable were expanding into the US under a new brand ‘Zable’, which meant building an entire product from the ground up. I worked on the launch spanning a range of new customer-facing features.
Zable
Upon request
Designed a sharing mechanic that lets more security-savvy users help protect the people around them
REFERRAL lOOP
Shuffle is a rewards platform giving customers anywhere from 5% to 100% cashback at random within any partnered venue
Rewards
Upon request
Protect Score
ClearScore Protect Score helps people evaluate their identity and credit fraud risk. Won ‘Queens’ Award.
Fraud is frightening to experience, especially when you start to understand what it can do to your credit report. The design challenge was breaking that complexity down slowly.
Onboarding
Lendable were expanding into the US under a new brand ‘Zable’, which meant building an entire product from the ground up. I worked on the launch spanning a range of new customer-facing features.
Newsletters
Upon request
PIVOT
This project covers an active research period through to ideation workshops, ending with a new set of user-centred deliverables and a roadmap to validate whether an identity monitoring proposition could work as a subscription model.
SNAPSHOTS
The FT had historically never allowed in-app subscriptions — despite the mobile app being its largest channel. The lost revenue and missed readers made enabling in-app payments an obvious need. The work was technically complex, accounting for multiple subscription types and a range of legacy access levels.
Financial TimesSubscriptions
By connecting open banking data, Zable gives users a detailed money dashboard with a range of insights — helping them better manage both their finances and their relationship with credit.
LendableOpenbanking Score & Money Dashboard
The FT had historically never allowed in-app subscriptions — despite the mobile app being its largest channel. The lost revenue and missed readers made enabling in-app payments an obvious need. The work was technically complex, accounting for multiple subscription types and a range of legacy access levels.
Financial TimesNEWSLETTERS
ClearScore has always had a deep relationship with data — now even running its own child company. In the early days, managing data insights, provider pipelines, backend services and open banking information created enough complexity that an internal tool was needed to navigate it. So a data dictionary was designed.
ClearScore
